Terms & Conditions

Please read the terms & conditions carefully and contact us should you require further assistance

1.

Bookings for travel through the Up'n'Go Travel Program must be finalised within one (1) year from the date of purchase. Travel may be taken within two (2) years of purchase.

2.

If you wish to split the minimum required accommodation into two (2) shorter stays, you must finalise and pay for both accommodation bookings prior to redeeming any flights.

3.

Up'n'Go Travel will make all efforts to accommodate your time and location preferences when booking; however all travel under the Program is subject to availability.

4.

Up’n’Go Travel accepts all major credit card payments. MasterCard/Visa attract a 2% service fee and Amex/Diners 3.5%. Direct Deposits or Electronic Funds Transfer (EFT) do not attract any additional fees.

5.

Any offers or packages provided by Up'n'Go Travel are not available in conjunction with any other existing, advertised or promoted offer.

6.

Amendments to confirmed reservations are solely available at the discretion of Up'n'Go Travel and will only be allowed in limited circumstances. If any amendment is made to a confirmed reservation, you will be charged a $100.00 amendment fee, plus any airline and/or accommodation charges if applicable.

7.

Once your holiday booking has been confirmed, no cancellation or refund will be available. At the time of booking, you will be offered an Insurance policy which will provide coverage if you are required to cancel your holiday. Please note that you should read the Product Disclosure Statement for policy coverage and general information.

8.

Full payment must be made to Up’n’Go Travel upon confirmation of your travel booking. Any applicable airline taxes and an $80 booking fee (per voucher redeemed) will be payable. If you elect to purchase travel insurance (recommended), airport transfers (optional), checked luggage (optional) or any other additional services these will also be payable upon confirmation of your booking.

9.

In accordance with sections 76 and 82 of the Australian Consumer Law, Up’n’Go Travel offer a ten (10) day ‘cooling off’ period. During this period, you are entitled to cancel the agreement by informing the Up’n’Go Travel Booking Office of your intent to cancel. Please note that refunds will be processed as soon as possible. Purchase amounts less than $100.00 are not subject to a ‘cooling off’ period.

10.

Notification of any changes made by the airline carrier/s to your flight schedule will be sent to you via email. Please ensure that you have provided Up’n’Go Travel with a valid email address. Any such changes are generally related to airlines’ operational issues and are out of Up’n’Go Travels control.

11.

Quote forms must be submitted to Up’n’Go Travel no less than sixty (60) days prior to your intended travel dates. Please note that it is important that all travel is booked and confirmed as far in advance as possible. This is paramount for those intending to travel during peak travel seasons, school holidays or special events; at these times, both flights and accommodation options can be limited as a result of high demand.